Aya Fasteners atanga Customer Service Training neih tur a ni.

Customer service hi exporting business leh kan company hmasawnna bulpui ber pakhat a ni. Hetiang a nih chuan, he field-a kum sawm tam tak chhunga thil tawn tawh sales director ni bawk Wendy-i’n danglamna a thlen theih nan 9th July-ah concerning training chu hold a ni.

Wendy hian a ngaihtuahna leh customer service a hman dan chu principle lian panga hmangin a sawifiah a:Customer chu Pathian a ni ., inzahtawnna ., Sundown principle ., Inbiakpawhna \\ha leh hmasawnna kal zel .. Principle zawng zawng chu ngaihtuahna leh sawihona \\ha tak thlentu case dik tak hmangin chiang takin a tarlang a ni:

1. Customer chu Pathian a ni .

Pakhatnaah chuan customer te hi kan hnathawhna hmunpui ber a ni fo tur a ni a, Pathian pawh a inang vek tur a ni. Kan thil tih zawng zawng hian kan customer te tan value tam zawk siam a tum tur a ni. Tin, solution zawng zawng hi customer te hmuh atanga tih tur a ni. Hengte hi kan customer-te nena inzawmna siamna atana dan bulpui ber a ni tur a ni.

Entirnan, nikum khan kan heavy customer pakhat chuan national tariff policy avang hian lawnga thil thawn harsatna a tawk a. China rama supplier dangte nen order ni mah se, Wendy hian active takin a rawn be a, dollar sang tam tak hloh loh nan a pui a ni. Chutiang customer-oriented practices chuan inzawmna thuk leh nghet tak a siam a.

Point chungchangah chuan DEPT tin hian anmahni value danglam bik an thawh a, anmahni ngaihdan hrang hrang an nei a, hmasawnna tur an nei a ni: QC DEPT chuan an inspection procedures chu error rate tihhniam nan leh final high-quality products pek chhuah nan optimize an tum a Marketing dept hian kan end customer-te hnena information hlu zawk pek theihna turin research leh study trending-a zirchianna leh zirchian tumin theihtawp an chhuah tam zawk a rinawm IT DEPT chuan kan customer te tan an mamawh info an check theih nan system tha zawk leh awlsam zawk siam an duh a ni.

2. Inzah tawnna .

Pahnihnaah chuan, inzah tawnna hi inbiakpawhna dan bulpui ber a ni. Ram dang atanga lo kal customer te nen chuan culture danglamna hi a tam hle a, a tul lo taka inhriatthiam lohna engemaw zat a thlen a rinawm hle. Chutiang a nih chuan, inbiakpawhna \\ha tak siam turin hnam dang nunphungte tih dan, chawlhni, tih dan leh an nihna te kan zir tur a ni.

Fakna dawng tur rilru put hmang hi entirnan han la ila. Chinese culture-ah chuan inngaitlawm leh inngaitlawm taka awm turin min zirtir fo thin. Hetiang a nih chuan midangte ngaihsan theihna hun remchang kan nei harsa hle a, mahni chauha awm kan tum fo bawk. Chumi nena khaikhin chuan khawthlang mite chu rilru inhawng takah an awm reng a, an nitin nunah midangte pawh an fak ve mai thei. Chuvangin, an tualchhung nunphung nena inmil turin kan nitin nunah kan customer-te fak kan tum tur a ni. Kan customer chu in lamah feel rawh !

3. Ni tlak thurin .

Pathumnaah chuan Sundown Principle a ni. Sundown Principle chu chu thufing hluiah chuan a innghat a ni"Naktuk thlenga i tih theih tur chu a kal zel a ni"Sam chuan Walmart-ah dan chu a kalpui a, chu chuan company-in dilna a chhanna a ni a, chu chu customer (a bik takin a pawimawh) emaw, an dawng tur ni ni-a ni tlak hma emaw chuan customer-te (a bik takin a pawimawh) emaw, a thawhpui emaw chuan a chhan chu an dawn nia an dawn nia an dawn nia an sawi a ni.

Principles tih awmzia chu hnathawhnaah efficiency sang tak a ni tihna a ni. Hei hian kan department zawng zawng leh kan customer te tan pawh awmzia a nei hle. Entirnan, common quotation hi han la ila, fast quotation hian kan customer-te chu market trending emaw, an inelpui te nena inel emaw rang taka endik emaw a pui ang. Kan hriat reng tur chu action leh reply rang tak hian customer sumdawnna kan enkawl dan a tilang chiang hle.

4. Inbiakpawhna \\ha .

Palinaah chuan, kraws-ah hian inbiakpawhna \\ha tak neih a pawimawh a ni-cultural communication. Tin, customer service thupui ber a ni tur a ni.

Khawthlang lamah chuan kan inbiakpawhna zawng zawng hi customer ngaihdan atanga tan tur a ni. Harsatna ngaihtuah leh chinfel nan customer kekawrteah kan awm reng tur a ni. Chutiang chauh chuan kan service hian customer beisei a tlin thei ang.

Pahnihnaah chuan, a chhanna rang tak chuan hnathawh chu a tichak hle. Ram hrang hrang inkara hun inthlauhna hi customer service-ah chuan harsatna tlangpui tak a ni a, a hun taka hman theihna a nghawng a ni. Communication chu efficiency sang taka awm reng theih nan, a chang chuan khawvel hmun hrang hranga kan services te pawh engtik lai pawha hman theih tura kan customer te hmachhawn tura kan customer te hmachhawn turin zan khat chhunga wok kan thlang thin.

5. Hmasawnna chhunzawm zel .

Panganaah chuan service hi a tha zawk thei reng a ni. Kan rawngbawlna atana rawngbawlna hlu zawk siam turin kawngah kan ding ngai lovang. Dept tin hian anmahni duhthu ngeiin thil tha zawk an rawn thawn chhuak thin tur a ni a, kan customer te chu an market-a an chak theih nan an puih reng tur a ni.

A chunga point pangate hi customer service-ah a pawimawh hle. Presentation neih chhung hian sawihona lum tak kan nei a, dept. anmahni hnathawh vel a\\anga -thudik zirchianna hmanga kalpui a ni. An inhmuh hnuah, ngaihtuahna thar nen, pawl tinte chuan an service level tihsan nan an step by step plan danglam tak an siam a, chu chuan customer-te mamawh a phuhruk tha zawk a ni.

Aya fastener te chu .customer te chu screw aiin an mamawh ang service tha zawk pek an tum tlat thin.